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Refund & Cancellation Policy
Last updated: 19 April 2026
1. Cancellation Policy
Before Prescription Verification
Full refund if cancelled before pharmacist verification (within 60 minutes of order)
After Verification, Before Dispatch
Cancellation may be possible. Contact us immediately at +91 9346317790
After Dispatch
Orders cannot be cancelled once shipped due to pharmaceutical regulations
2. Refund Eligibility
Refunds are provided in the following cases:
- Prescription verification fails (invalid or illegible prescription)
- Product is out of stock after order placement
- Product received is damaged or defective
- Wrong product delivered
- Significant delay in delivery (beyond 14 days)
3. Non-Refundable Scenarios
Due to the nature of pharmaceutical products, we cannot accept returns or provide refunds for:
- Change of mind after product dispatch
- Products that have been opened or used
- Products not stored as per package instructions
- Medical reactions or side effects (consult your doctor)
4. Refund Process
- Contact Us: Call +91 9346317790 or WhatsApp with your order ID
- Verification: Our team will verify your refund request within 24 hours
- Processing: Approved refunds are processed within 5-7 business days
- Credit: Refunds are credited to the original payment method
5. Damaged or Wrong Product
If you receive a damaged or incorrect product, please:
- Do not open or use the product
- Take photos of the packaging and product
- Contact us within 24 hours of delivery
- We will arrange for pickup and replacement/refund
6. Contact for Refunds
For refund requests, contact:
Phone/WhatsApp: +91 9346317790
Available: Monday to Saturday, 10 AM - 6 PM IST
[PLACEHOLDER: Add email address for refund requests]